Effective date: June 28, 2026 · Last updated: June 28, 2026
These Terms of Service (the “Terms”) govern your access to and use of the SupportifyGPT customer support platform, websites, and related services (together, the “Service”). The Service is owned and operated by Altered Pitch LLC, doing business as Supportify GPT (“Supportify GPT,” “we,” “us,” or “our”).
By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Service.
Supportify GPT provides customer support software, including ticketing, a shared inbox, a support email channel, a website chat widget, an automated support bot, and a knowledge base. We may add, change, or remove features over time. We will use reasonable efforts to maintain availability, but the Service is provided on an “as available” basis.
You must provide accurate account information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must be at least 18 years old and capable of forming a binding contract to use the Service. Notify us promptly at support@supportifygpt.com if you suspect unauthorized use of your account.
We offer a 14-day free trial. A valid payment method is required to start the trial. Unless you cancel before the trial ends, your subscription will automatically begin and the payment method on file will be charged for the plan you selected. You can cancel at any time during the trial from your account billing page to avoid being charged.
Paid plans are billed on a recurring monthly basis in U.S. dollars through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the applicable plan fees, including at each renewal, until you cancel.
Subscriptions renew automatically each month until canceled. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you will retain access until then. Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods. We may change our prices on a going-forward basis with reasonable advance notice; continued use after a price change takes effect constitutes acceptance of the new price. You are responsible for any taxes associated with your subscription other than taxes based on our net income.
The Service helps you communicate with and support your own end-users. “Customer Data” means the content and data you and your end-users submit to the Service, including support messages, tickets, contact details, and knowledge-base content. As between you and us, you own your Customer Data. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service and as otherwise permitted by these Terms and our Privacy Policy.
You are responsible for your Customer Data and for ensuring you have all necessary rights, consents, and notices to collect it and to have us process it on your behalf. With respect to personal information of your end-users, you act as the controller and we act as your processor, processing such information only to provide the Service and following your reasonable instructions.
You agree not to, and not to permit others to: (a) use the Service to send spam or unlawful, harassing, defamatory, or infringing content; (b) upload malware or interfere with the integrity or performance of the Service; (c) attempt to gain unauthorized access to the Service or to other customers’ data; (d) reverse engineer or copy the Service except as permitted by law; (e) resell or provide the Service to third parties except for supporting your own end-users; or (f) use the Service in violation of any applicable law or regulation.
The Service is a shared platform that serves many customers. We maintain logical separation so that each customer’s data is isolated from other customers. You agree not to attempt to access data belonging to any other customer.
The Service relies on third-party providers (for example, payment processing, email delivery, hosting, and content delivery). Your use of the Service may be subject to those providers’ terms, and we are not responsible for third-party services. A current list of the providers we use to process data is described in our Privacy Policy.
The Service, including all software, design, text, and trademarks (other than Customer Data), is owned by Altered Pitch LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, subject to these Terms. We welcome your feedback and may use it without restriction or obligation to you.
Each party may have access to the other’s non-public information. The receiving party will use such information only to perform under these Terms and will protect it using reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law.
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that risks harm to us, other customers, or third parties. Upon termination, your right to use the Service ends. We will make Customer Data available for export for a limited period after termination, after which we may delete it in the ordinary course, except as required to comply with law.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. The automated support bot generates responses based on rules and configured content and may produce inaccurate or incomplete answers; you are responsible for reviewing and supervising its use with your end-users.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You will defend, indemnify, and hold harmless Altered Pitch LLC and its officers, members, and employees from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising from your Customer Data, your use of the Service, or your breach of these Terms.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new effective date or by email). Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of [STATE — confirm Altered Pitch LLC’s state of formation/principal place of business], without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in [COUNTY, STATE] for any dispute that is not subject to arbitration or small-claims resolution.
Questions about these Terms can be sent to Altered Pitch LLC (d/b/a Supportify GPT) at support@supportifygpt.com[, or by mail at: business mailing address — to add].
This page is a general template provided for convenience and is not legal advice. We recommend having it reviewed by a qualified attorney before relying on it.