Tidio is a polished chat widget with a genuinely generous free plan. But it bills on three separate ladders — conversations, Lyro AI and Flows — every self-serve plan stops at 10 agents, and there's no help-center product for your customers: Tidio's own documentation explains how to import your articles from Zendesk instead.
SupportifyGPT is a complete help desk on one flat price: ticketing, shared inbox, live chat, a support bot, and a public help center on your own domain. The developer API and webhooks are included on every plan, not held back for a $300/month tier.
| Feature | SupportifyGPT | Tidio |
|---|---|---|
| Starting price | $15/user per month | Free; paid from $29/mo |
| Pricing model | Flat tiers — $15 / $39 / $79 | Plan + separate Lyro and Flows meters |
| Support bot / AI cost | Included on every plan — no per-resolution fee* | Lyro sold in prepaid quotas — 1,000/mo costs $700 |
| All features on every plan | Yes ✓ | No ✗ |
| Seat minimum | None (start with 1) | None, but capped at 10 agents |
| Onboarding / setup fee | $0 | $0 |
| Free trial | 14 days, full features | 7 days, no card |
| Best for | Small businesses that want everything included, simply | Small online stores wanting a chat widget and Shopify actions |
*SupportifyGPT’s built-in support bot answers common questions from your knowledge base and deflects routine requests; it’s included on every plan at no metered cost. Competitor prices verified August 2026 — always check the vendor’s site for current pricing.
| Capability | SupportifyGPT | Tidio |
|---|---|---|
| Public help center for customers | Yes ✓ | No — Lyro's knowledge base is private training data |
| Help center on your own domain | Yes ✓ | No ✗ |
| Bug reports with screenshots from customers | Yes ✓ | No dedicated bug-report feature — you'd build a form in Flows |
| Developer REST API | Included on every plan | Plus and Premium (from $300/mo), apart from product endpoints |
| Outbound webhooks (signed) | Included on every plan | Plus and Premium only, from $300/mo |
| One inbox across brands or projects | Included on every plan | Plus and Premium; each project is billed separately |
| Metered AI charges | None | Lyro and Flows each sold in prepaid monthly quotas |
| Agent limit | Add seats as you grow | 10 on every self-serve plan |
Checked against Tidio’s own published pricing, feature and developer documentation in August 2026. Tidio restricts REST API and webhook access to its Plus and Premium plans; see developers.tidio.com. Features and pricing change — please verify on Tidio’s site before deciding.
We believe in honest comparisons. Tidio is a strong product, and it’s genuinely better for some teams. Its real strengths:
Best for: Small online stores wanting a chat widget and Shopify actions.
Not a public one. Tidio's 'knowledge base' is the private set of sources you feed Lyro so it can answer in chat — customers can't browse it. Tidio even documents importing articles from a Zendesk help center, and hosts its own help center on Zendesk. SupportifyGPT publishes a real help center your customers can browse and search, on your own domain, included on every plan.
Tidio meters three things separately: billable conversations on your plan, Lyro AI conversations, and Flows visitors. Each has its own price ladder, so adding AI and automation stacks on top of the plan price. SupportifyGPT charges one flat price per plan with no usage meters.
On SupportifyGPT, yes — the REST API and signed webhooks are included on every plan, so a customer bug report can open an issue in your tracker and close the loop when it's fixed. Tidio's developer documentation restricts webhooks, and all API endpoints other than its product endpoints, to the Plus and Premium plans.
Tidio caps every self-serve plan at 10 agents, so an 11th agent means moving to a custom Plus contract. SupportifyGPT lets you add seats as you grow.
Yes — it's a complete help desk: ticketing, shared inbox, live chat, a support bot and a public help center. Tidio is chat-first, though it does include real ticketing and a shared email inbox.
Yes. If you run a Shopify store and want order lookups, refunds and discount codes handled inside the chat, Tidio's e-commerce depth is excellent, and its free plan is one of the most generous around.
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