Tidio is an easy chat widget for small sites, but you juggle three separate quotas (conversations, Lyro AI and Flows), seats cap at 10, and pricing jumps from $59 straight to $749 with no mid-tier. It's also chat-first, lighter on full ticketing.
SupportifyGPT gives you a complete help desk — ticketing, shared inbox, bot, chat and knowledge base — on flat tiers with no quota math.
| Feature | SupportifyGPT | Tidio |
|---|---|---|
| Starting price | $15/user per month | Free; paid from ~$29/mo |
| Pricing model | Flat tiers — $15 / $39 / $79 | Multiple quotas (conversations, AI, flows) |
| Support bot / AI cost | Included on every plan — no per-resolution fee* | Lyro AI add-on with its own limited quota |
| All features on every plan | Yes ✓ | No ✗ |
| Seat minimum | None (start with 1) | Seats cap at 10 |
| Onboarding / setup fee | $0 | Self-serve |
| Free trial | 14 days, full features | 7 days |
| Best for | Small businesses that want everything included, simply | Small websites wanting a chat widget and basic bot |
*SupportifyGPT’s built-in support bot answers common questions from your knowledge base and deflects routine requests; it’s included on every plan at no metered cost. Competitor prices verified June 2026 — always check the vendor’s site for current pricing.
We believe in honest comparisons. Tidio is a strong product, and it’s genuinely better for some teams. Its real strengths:
Best for: Small websites wanting a chat widget and basic bot.
Yes — it's a complete help desk: tickets, shared inbox, bot, live chat and knowledge base, where Tidio is primarily chat.
SupportifyGPT plans differ by seat count, not stacked conversation/AI quotas, so there's far less to track.
Yes, an embeddable live-chat widget is included on every plan.
Start a free 14-day trial. Every feature included, no setup fee, live in minutes.