Tawk.to is genuinely free live chat — hard to beat at zero dollars — but removing its branding costs $39/month (or $348/year) and applies to one website at a time, its AI Assist answers are a paid add-on metered by the message, and it's lighter on full ticketing, automation and analytics.
SupportifyGPT is the affordable step up when free starts to hold you back: a complete help desk with the bot, knowledge base and clean branding included.
| Feature | SupportifyGPT | Tawk.to |
|---|---|---|
| Starting price | $15/user per month | $0 (free); add-ons extra |
| Pricing model | Flat tiers — $15 / $39 / $79 | Free + paid add-ons |
| Support bot / AI cost | Included on every plan — no per-resolution fee* | AI Assist add-on, metered by message |
| All features on every plan | Yes ✓ | Add-ons (branding removal $39/mo) |
| Seat minimum | None (start with 1) | None |
| Onboarding / setup fee | $0 | Self-serve |
| Free trial | 14 days, full features | Free product |
| Best for | Small businesses that want everything included, simply | Very small businesses tolerating branded free chat |
*SupportifyGPT’s built-in support bot searches your own knowledge base and writes the answer from what it finds, or says it doesn’t know and passes the chat to a person; it’s included on every plan at no metered cost. Tawk.to prices verified September 2026 — always check the vendor’s site for current pricing.
We believe in honest comparisons. Tawk.to is a strong product, and it’s genuinely better for some teams. Its real strengths:
Best for: Very small businesses tolerating branded free chat.
If the branding fee, metered AI answers and lighter ticketing are holding you back, SupportifyGPT is the affordable next step at $15/user.
Yes — it presents under your brand without a removal fee.
Full ticketing, a knowledge base, the support bot, bug tracking and clearer analytics.
Start a free 14-day trial. Every feature included, no setup fee, live in minutes.