Kayako relaunched as a single flat $79/month plan with unlimited seats — appealing on the surface — but it charges $1 for every ticket its AI agent resolves, so 500 AI resolutions adds $500/month, and a single plan offers less feature flexibility. The product has also seen ownership churn.
SupportifyGPT offers flat seat tiers with the bot included and no per-resolution meter.
| Feature | SupportifyGPT | Kayako |
|---|---|---|
| Starting price | $15/user per month | $79/mo flat (unlimited seats) |
| Pricing model | Flat tiers — $15 / $39 / $79 | Single flat plan + AI usage |
| Support bot / AI cost | Included on every plan — no per-resolution fee* | $1 per AI-resolved ticket |
| All features on every plan | Yes ✓ | Single plan |
| Seat minimum | None (start with 1) | None |
| Onboarding / setup fee | $0 | Self-serve |
| Free trial | 14 days, full features | Trial |
| Best for | Small businesses that want everything included, simply | Small teams who can control AI-resolution volume |
*SupportifyGPT’s built-in support bot answers common questions from your knowledge base and deflects routine requests; it’s included on every plan at no metered cost. Competitor prices verified June 2026 — always check the vendor’s site for current pricing.
We believe in honest comparisons. Kayako is a strong product, and it’s genuinely better for some teams. Its real strengths:
Best for: Small teams who can control AI-resolution volume.
It can be, but Kayako's $1-per-AI-resolution charge can dwarf seat savings at volume. SupportifyGPT keeps the bot included.
Very — flat tiers with no usage meter.
Yes, three tiers by seat capacity, versus Kayako's single plan.
Start a free 14-day trial. Every feature included, no setup fee, live in minutes.