Hiver lives inside Gmail, which is great if your team is all-in on Google Workspace — but it requires Workspace, sells seats in blocks of five (so you pay for seats you don't use), bills AI as a +$20/user add-on, and offers only a 7-day trial.
SupportifyGPT is a standalone help desk: no Google dependency, buy exactly the seats you need, and the bot is included.
| Feature | SupportifyGPT | Hiver |
|---|---|---|
| Starting price | $15/user per month | Free; paid from $25/user/mo |
| Pricing model | Flat tiers — $15 / $39 / $79 | Per-user, seats in blocks of 5 |
| Support bot / AI cost | Included on every plan — no per-resolution fee* | Hiver AI add-on +$20/user/mo |
| All features on every plan | Yes ✓ | No ✗ |
| Seat minimum | None (start with 1) | 2 seats; sold in blocks of 5 |
| Onboarding / setup fee | $0 | Self-serve |
| Free trial | 14 days, full features | 7 days |
| Best for | Small businesses that want everything included, simply | Teams fully committed to Gmail/Google Workspace |
*SupportifyGPT’s built-in support bot answers common questions from your knowledge base and deflects routine requests; it’s included on every plan at no metered cost. Competitor prices verified June 2026 — always check the vendor’s site for current pricing.
We believe in honest comparisons. Hiver is a strong product, and it’s genuinely better for some teams. Its real strengths:
Best for: Teams fully committed to Gmail/Google Workspace.
No. It's fully standalone, with its own shared inbox, email-to-ticket and widget.
Yes — you're not forced into blocks of five.
No, it's included on every plan rather than a per-user add-on.
Start a free 14-day trial. Every feature included, no setup fee, live in minutes.