Hiver is a well-built shared inbox, and its free plan is more generous than most — it even includes a help center on your own domain. But the free plan has no AI at all, and no automations, no integrations and a single inbox. To get any AI feature you move to Growth at $25 per user per month billed annually, with a two-seat minimum.
SupportifyGPT starts at $15 a month for one seat with the support bot, the REST API and signed webhooks all included. Nothing about the product is held back for a higher tier.
| Feature | SupportifyGPT | Hiver |
|---|---|---|
| Starting price | $15/user per month | Free; paid from $25/user/mo (annual) |
| Pricing model | Flat tiers — $15 / $39 / $79 | Per user; 2-seat minimum, then blocks of 5 |
| Support bot / AI cost | Included on every plan — no per-resolution fee* | No AI at all below $25/user/mo (annual) |
| All features on every plan | Yes ✓ | No ✗ |
| Seat minimum | None (start with 1) | 2 seats |
| Onboarding / setup fee | $0 | $0 |
| Free trial | 14 days, full features | 7 days, no card |
| Best for | Small businesses that want everything included, simply | Gmail or Outlook teams wanting a shared inbox with almost no training |
*SupportifyGPT’s built-in support bot answers common questions from your knowledge base and deflects routine requests; it’s included on every plan at no metered cost. Competitor prices verified August 2026 — always check the vendor’s site for current pricing.
| Capability | SupportifyGPT | Hiver |
|---|---|---|
| AI features on the free plan | Not applicable — bot included from $15/mo | None |
| Cheapest plan with any AI | $15/mo for one seat | $25/user/mo annual, 2-seat minimum |
| Outbound webhooks (signed) | Included on every plan | Not offered on any plan |
| Developer REST API | Included on every plan | Pro plan only, $55/user/mo |
| Automations | Included on every plan | None on Free |
| Third-party integrations | Included on every plan | Not supported on Free |
| Seat minimum | One | Two, then sold in blocks of five |
| User cap on the entry paid plan | None | Growth caps at 10 users |
| Free trial | 14 days, full features | 7 days |
Checked against Hiver’s own published pricing pages, help centre and developer documentation in August 2026. Hiver prices shown are the annual rate; month-to-month is higher ($35/user for Growth, $65 for Pro). Features and pricing change — please verify on Hiver’s site before deciding.
We believe in honest comparisons. Hiver is a strong product, and it’s genuinely better for some teams. Its real strengths:
Best for: Gmail or Outlook teams wanting a shared inbox with almost no training.
Not any more. Hiver Omni is a standalone platform that works with Outlook, Microsoft 365, Zoho and other providers, alongside the original Gmail extension. If you're comparing the two on that basis alone, they're now even — the real differences are pricing tiers and what's included.
Hiver's free plan includes no AI features. AI Copilot, AI agents, summarising, sentiment and tagging all start on Growth at $25 per user per month billed annually, or $35 month-to-month, with a two-seat minimum. SupportifyGPT includes the support bot on its $15 plan.
Only by polling. Hiver's developer documentation lists no outbound webhooks for either its Gmail or Omni API, so an integration has to repeatedly ask for changes rather than being told about them, and the API itself starts on the $55/user Pro plan. SupportifyGPT sends signed webhooks on every plan.
Yes, and a good one — it's on the free plan, on your own custom domain, with up to 50 published articles. This is one area where Hiver is genuinely strong for the price.
Yes. If your team lives in Gmail and mainly needs a shared inbox with assignments and notes, Hiver in Gmail means almost nothing new to learn, and its free plan will cover a small team's basics for a long time.
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